It is not always easy for people to access face-to-face counselling.

To overcome some of the barriers associated with time and distance,

Telehealth and online psychology services are available. 

What is Telehealth?

The Telehealth measure aims to improve mental health services for people living or working in rural and remote locations. Rural people experiencing mental health issues may find it difficult to access psychological services without traveling a significant distance. To address this, Medicare rebates are now available for psychological services delivered via Telehealth (video-conference).

Telehealth services allow people to receive counselling via video-conference and the session takes place ‘virtually’ using video and audio connection.  You will be able to see and speak to the psychologist, exactly as if you were sitting in front of them in an office, from the comfort of your home or preferred private location.

Who can access Telehealth and online psychology services?

  • Telehealth services are available to anyone seeking psychological services, but are particularly suited to those who:

  • Live in rural or remote locations and cannot access psychological services easily due to distance (see section regarding rebates for eligible clients)

  • FIFO workers

  • Are unable to leave home due to issues of mobility, transport or carer responsibilities

  • Prefer to receive counselling services at home rather than attending an office

What rebates are available?

Currently, only people living in rural and remote locations in eligible regions can receive Telehealth services that are rebated through Medicare, a valid referral from your GP is also required.  Please contact us to see if you are eligible according to the geographical location guidelines or visit the following link and enter your postcode (you must be classified in regions 4-7 under the Modified Monash Model (MMM) to be eligible).

For other clients, you may be eligible for a rebate through your Private Health provider. Please contact your provider to determine eligibility. Alternatively, you can receive Telehealth services by paying our full fee (see the Fees and Rebates section of the website).

What can I expect from an appointment?

Telehealth appointments are as private as face-to-face appointments and measures are in place to ensure the video-conference is secure.  You will also need a quiet, private space for the duration of your session and your psychologist will also be in a private room.  You will require a device that has both video and audio capabilities, and a reliable WiFi or broadband internet connection. During your initial session, your psychologist will go through all information related to confidentiality and the processes involved in the Telehealth service.   

Where can I find more information about accessing Telehealth?

Clear Health Psychology has an experienced team of psychologists who offer the Telehealth and online psychology service. You can contact our intake team on 08 6424 8177 who will be able to assist you with further information.